Dessert Boxes Return & Refund Policy

Last updated: July 2026

Our promise to you

Every gift we send is made to deliver a smile to you and your recipient. If your gift doesn't arrive in perfect condition, or you're not happy with it, we'll make it right - a replacement or a refund, your choice. This promise sits alongside your rights under the Australian Consumer Law and never reduces them.

Freshness guarantee (perishable gifts)

Our fresh and edible gifts are made to order and delivered with care. We guarantee they leave us in perfect condition. If a perishable gift arrives damaged, spoiled or not as described, contact us within 24 hours of delivery and we'll replace it or refund it.

Damaged, faulty or incorrect gifts

Please don't return perishable items. Instead, contact us within 48 hours of delivery for any damage or quality issue apparent on delivery, at hello@dessertboxes.com.au or call us on 0282528277 with:

• your order number, and
• a photo of the item.

We'll offer you a full refund to your original payment method or a replacement of equal value - whichever you prefer.

Substitutions

Our gifts are subject to seasonal availability. Where an item is unavailable, we may substitute it with a product of equal or greater value and similar quality. For significant changes we'll contact you first.

Change of mind - non-perishable items

We're not required to refund change of mind, but for non-perishable items we're happy to accept a return within 14 days of delivery if the item is unused and in its original condition and packaging. Contact us first to arrange it. Return postage for change-of-mind returns is at your cost.

Items we can't accept back for change of mind

For change-of-mind reasons only, we can't accept returns of perishable goods (food, confectionery and gourmet produce), personalised or made-to-order items, or gift cards. This doesn't affect your rights if an item is faulty.

Cancellations

Because gifts go into production quickly, you can cancel or change an order up to 48 hours before the selected delivery date. Cancellations incur an administration fee of $19.95. We can't cancel or change an order once it's been prepared or is with our courier.

Re-delivery

If a gift needs re-delivery because of incorrect details provided at checkout, a re-delivery fee may apply if our courier charges us.

How refunds are processed

Once approved, refunds go to your original payment method within 2 business days. Your bank or card provider may take extra time to post it.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you're entitled to a replacement or refund and to compensation for any other reasonably foreseeable loss. If the failure is not major, we'll fix it within a reasonable time; if we can't, you're entitled to a refund. Nothing in this policy limits these rights.

Contact us at Dessert Boxes:

Dessert Gift Boxes Pty Ltd
ABN : 25667194998
Support Email : hello@dessertboxes.com.au
Telephone us : 0282528277

Our Customer Service team is here to assist you Monday to Friday 8am to 4.30pm Australian Central Standard Time.  We are also open most Saturdays.