FAQs

What time will my delivery arrive?

Same day delivery Syd, Melb, Bris, Adel and Perth.
Order before 3:00pm (Mon-Fri) Order before 12:00pm (Sat)

Businesses & Schools order before 10am (Mon-Sat)
Schools order before 10am (Mon-Fri)

Workplaces should be delivered by 5pm and residential addresses delivered by 9pm. Note these times may be extended due to the volume sent on these occasions. Our drivers will do their best to deliver within these time frames but there may be situations beyond our control.

When should I eat my dessert box?

All desserts are baked daily. For the best taste and quality, desserts should be eaten on the day of delivery.

Most packaged items can be stored in room temperature. Brookies, brownies and all baked goods need to be stored in the fridge if they are to be consumed at a later date. If you are unsure on how to store your desserts, please give us a call and we will advise.

What areas do you deliver to?

We deliver to all major cities in Australia and some regional locations.

We also offer same-day delivery same-day delivery of your gift, up to 10-15 km...

Sydney, Melbourne, Brisbane, Perth, Adelaide, Wollongong, Dandenong, Gold Coast, Sunshine Coast, Fremantle, McLaren Vale and Fleurieu Peninsula.


What happens if the recipient isn’t home?

If the recipient isn’t at home, a few things will happen:

  1. The courier will leave the goods at the front or back door if the recipient isn't home and if there is a safe place to do so.
  2. If the driver is unable to leave the package, the box will be sent back to us and a re-delivery can occur for an additional fee.

If we are unable to deliver to the address, the order is returned to base. We can redeliver the order at a charge of 50% of the original order cost plus the additional delivery charge.

What happens if I provide you with the wrong address?

If you provide us with an incorrect address and we deliver your order as per your instructions, then we accept no responsibility for the mistake. 
 
If we are unable to deliver to the address, the order is returned to base. We can redeliver the order at a charge of 50% of the original order cost plus the additional delivery charge.

If we are unable to re-deliver on the same day then you will need to purchase a new box and delivery.

Do your boxes have nuts or traces of nuts?

YES.
We use nuts in almost everything we do. We cannot guarantee that a product will not come in contact with nuts. Please contact us to discuss any food allergies or intolerances before making an order at hello@dessertboxes.com.au 

Can I make changes to my order?

Once you lock it in, Eddie, you will need to email us to discuss potential changes: hello@dessertboxes.com.au

We need at least 48 hours notice for any changes. But will always try to help if we can, shit happens,we get it.

What if I need to request a delivery time?

Due to the volume of orders being shipped, unfortunately this is not an option. 

Can I track my order?

Sure can. You will receive tracking details via email and/or text message. Please ensure you provide a Australian contact number.

Please check your junk folder as the email may go there.

Fancy a look at our website disclaimer?

Down to the nitty grittty

Our gifts are designed to bring a smile to your special moments. We believe in spreading joy and laughter through our cheeky range of dessert gifts, and we encourage you to share with good humour and positive intent.

Please Note:

  • Our gifts are intended to be light-hearted and in no way offensive, derogatory, or aggressive.
  • We do not condone or support any inappropriate, defamatory, or harmful messages or behaviours associated with the use of our products.
  • By purchasing our products, you agree to use them in a manner that aligns with our values of respect, kindness, and fun.
  • We reserve the right to refuse service to anyone who attempts to use our products in a manner that violates these principles.