All orders are delivered on date selected before 5pm on the date selected. There are some exceptions to this but all orders are generally delivered by 5pm.

Same day deliveries (ordered over the phone) to business addresses should arrive by 5pm.

Please note that delivery windows are wider on big occasions such as Valentine’s Day, Christmas etc.. Workplaces should be delivered by 5pm and residential addresses delivered by 6pm. Note these times may be extended due to the volume sent on these occasions. Our drivers will do their best to deliver within these time frames but there may be situations beyond our control.

We deliver to all major cities in Australia and some regional locations.

We do not deliver to Northern Territory

We love you and want to ensure you get your box when you need it so please read the below carefully (call us if you have questions)

Delivery takes 1 to 3 business days from the date you selected for delivery- Not the date ordered

Please note whilst we will do our best to ensure delivery is made in a timely manner, we will not provide compensation for any late/missed deliveries that are at fault of the couriers.

If the recipient isn’t at home, a few things will happen:

• The courier will leave the goods at the front or back door if the recipient isn't home and if there is a safe place to do so
• If the driver is unable to leave the package, the box will be sent back to us and a re-delivery can occur for an additional fee.

If we are unable to deliver to the address, the order is returned to base. We can redeliver the order at a charge of 50% of the original order cost plus the additional delivery charge.

If you provide us with an incorrect address and we deliver your order as per your instructions, then we accept no responsibility for the mistake. 
 
If we are unable to deliver to the address, the order is returned to base. We can redeliver the order at a charge of 50% of the original order cost plus the additional delivery charge.

If we are unable to re-deliver on the same day then you will need to purchase a new box and delivery.

50% of the original order cost plus the additional delivery charge.

Yes we do deliver to apartments and units. Please clearly note the unit number when placing the order. Please ensure that the recipient is home to accept the delivery. If the building is secured, and the driver cannot get in, then the box will be returned to us and there will be a redelivery fee plus 50% cost of the box charged.

We cannot deliver to PO Boxes or parcel lockers.

Unfortunately we do not deliver to police stations/centres, domestic and international airport terminal, and government bases (eg. military/navy defense bases) due their strict regulations for accepting deliveries.

We deliver on Saturday and Sunday (Sydney only).

All desserts are baked daily. For the best taste and quality, desserts should be eaten on the day of delivery.

Most packaged items can be stored in room temperature. Brookies, brownies and all baked goods need to be stored in the fridge if they are to be consumed at a later date. If you are unsure on how to store your desserts, please give us a call and we will advise.

YES. We use nuts in almost everything we do. We cannot guarantee that a product will not come in contact with nuts. Please contact us to discuss any food allergies or intolerances before making an order at hello@dessertboxes.com.au

Our cut off is 12 midnight Sydney EST time the day prior to delivery for Sydney.

Our cut off is 12pm Sydney EST time the day prior to delivery for the rest of Australia

For Monday deliveries, all orders need to be placed by Friday 12pm Sydney EST for the rest of Australia.

Orders placed after this cut off date, will be delivered the next available business day.

Yep, we love a chat. Email us at hello@dessertboxes.com.au

Our little oompas have spent months perfecting each box. We can only discuss customisation for orders over 10 boxes. Email us at: hello@dessertboxes.com.au

Once you lock it in, Eddie, you will need to email us to discuss potential changes: hello@dessertboxes.com.au

We need at least 48 hours notice for any changes.

Credit card, Paypal, Afterpay and Zippay

Orders can be cancelled prior to 48 hours prior to the scheduled delivery date. Orders that are already prepared, dispatched or in transit cannot be cancelled or refunded.

Cancellation of order incurs a $50.00 administrative fee regardless of box value. Money will be refunded less this fee.

If cancellation notice is received at less than 48 hour notice - cancellation is void.

A cancellation notice must be placed in email to hello@dessertboxes.com.au

Due to the volume of orders being shipped, unfortunately this is not an option.

Sure can. You will receive tracking details via email.

Please check your junk folder as the email may go there.

Delivery within Sydney and Wollongong is $9.99.

Interstate deliveries- Standard Delivery (1-3 business days) is $15.00